STYLING | EXTENSIONS | BLOWOUTS | HAIRCUTS | COLOR

Cancellation Policy

GENERAL POLICIES

Locks & Lather understands that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

CANCELLATIONS

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 75% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services.

LARGE GROUP BOOKINGS

For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you’ll always remember fondly. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.

DEPOSITS

Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process color, color correction, etc.) may require a deposit upon booking. This deposit fee is non-refundable.

AGREEMENT

By booking an appointment with Locks & Lather, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.

Salon Hours

Monday: CLOSED
Tuesday: 9 AM – 6 PM
Wednesday: 9 AM – 6 PM
Thursday: CLOSED
Friday: 9 AM – 6 PM
Saturday:9 AM – 5 PM
Sunday: CLOSED
Regular business hours are 9AM to 6PM Tuesday, Wednesday and Fridays. Saturdays business hours are 9AM to 5PM.
 
All labor outside these hours is billable at 2-times the regular rate with a $50 non refundable minimum due at time of booking. This includes any evening and weekend times outside of the outlined hours above.